Heavenly comfort Spa Facial

Cancellation Policy

Our Terms & Conditions: Please take the time to read through this information carefully. Please note that by making a booking appointment with The Pure Spa Wellness Centre you are agreeing to our Terms & Conditions and our Privacy Notice. You also agree to attend the appointment you have booked. Please take notice that by making a booking for an appointment or any service (s) with The Pure Spa Wellness Centre, you are agreeing to our Terms & Conditions and our Privacy Notice. You also agree to attend the appointment you have booked. If you have booked online, you also agree to attend the appointment you have booked. So that you understand our Terms and Conditions please take the time to read through this information carefully. APPOINTMENTS You can make an appointment with The Pure Spa Wellness Centre in a number of ways including via our website, phone, text, email, or via Find a Therapy, Therapy Directory for a variety of appointment(s). Appointments are available for a variety of durations from 1hour to 4 hours. Upon making a booking, you will receive an email confirming all the important details, along with an email reminder 2 days prior to your appointment. If this is your first appointment with us, you will also receive a new guest Consultation Form via email the day before your appointment. Please complete this because we will not be able to treat you until you have, and completion on the day will be part of your appointment time. Appointments made online or by phone as a new guest, or for returning guests, must be paid in full at the point of booking. Guests will also be asked to complete a brief update form regarding any changes in medication, medical treatments or in the current climate any contact with Covid 19. Therefore, guests are advised to arrive 10 minutes early to their scheduled appointment. During the ongoing coronavirus pandemic, our guests are politely requested to always wear face coverings on the premises and to follow the guidelines set out by the government and implemented within the center. CANCELLATIONS & LATE ARRIVALS Cancellation Policy: 24 hours- We require a minimum of 24 hours' notice if you find it necessary to cancel your appointment or wish to reschedule it. Failure to attend an appointment with less than 24 hours' notice of cancellation will incur the full cost of your appointment. This is because we may not be able to fill your appointment slot and still need to cover our costs. Rescheduling with less than 24 hours' notice is not possible and will be charged at the full cost of the booking. We would appreciate your assistance by canceling as soon as possible if an unforeseeable event is potentially likely to prevent you from attending, maybe illness or the onset of severe weather conditions, 24 Hours’ notice of cancellation is still applicable. However, if you need to cancel your appointment at short notice because of Covid-19 related symptoms, a long-term medical condition that varies from day to day, or because you are more than 37 weeks pregnant, then we shall discuss the cost implications on a case-by-case basis. An invoice for any cancellation or ‘no show’ charges will be sent to you by email for payment by bank transfer within 7 days. Following a cancellation, payment must be received before any further bookings can be taken. LATE ARRIVAL It is important that your agreed appointment time and the duration of your treatment are adhered to. We do understand that on occasion something may happen, and you may arrive a little later or must leave earlier than originally planned. Naturally, we appreciate that unforeseen circumstances can get in the way of your plans, but we are not able to make up the missed time by over-running or adding time to subsequent appointments. CONFIDENTIALITY All guest information and clinical records will be safeguarded by The Pure Spa Wellness Centre to remain confidential. We will not otherwise share, sell, or distribute any of the information you provide to us without your consent unless where required to do so by law. Consultations and guest treatment details will not be discussed with anyone other than the client unless the client is under the age of 18 or has a care worker or guardian. So that we may prevent unauthorized access or disclosure, we employ security measures to protect your information from access by persons who are not authorized to see them and against unlawful processing, accidental loss, destruction, and damage. We also have in place suitable physical, electronic, and managerial procedures to safeguard and secure your personal data which we have collected online. We shall retain your personal data only for a reasonable period or as long as the law requires. Each practitioner working for The Pure Spa Wellness Centre will have access to these records only for the duration of their employment with us and solely for the purpose of ensuring that you are provided with the most appropriate treatment (s). For more information, please review our Privacy Notice. HEALTH & SAFETY All practitioners at The Pure Spa Wellness Centre are qualified and are covered by professional and public indemnity insurance for the therapies that they provide. Because of the nature of the complementary and holistic therapy sector and the necessity for close contact, all practitioners will maintain high standards of personal hygiene and our guests are politely requested to ensure that they also maintain a high standard of personal hygiene. Should one of our practitioners be unwell, suffering from a cold or infection, or general ill health, they will not be allowed to attend the area for their work because of the risk of cross-contamination. This may result in The Pure Spa Wellness Centre contacting you to inform you of the circumstances at the earliest opportunity to offer alternative suitable arrangements. Our guests are equally advised not to attend for treatment if they are unwell, suffering from a cold or infection, or in general ill health, if in doubt please reschedule at least 24 hours before your appointment time as a shorter cancellation time will still apply, as per our Cancellation Policy. Please contact us by phone during business hours at the earliest opportunity to rearrange your appointment, or out of hours by email at thepurespawellnesscentre@gmail.com or by leaving us a text message on our mobile phone number 07306592500. Guests below the age of 18 years must be accompanied by a parent or guardian. This parent or guardian must give their written permission before the agreed treatment plan can be performed and will be required to counter-sign the New Guest Consultation Form. They will be requested to remain in the room during the appointment so that they shall be present throughout the treatment. The Pure Spa Wellness Centre retains the right to refuse any treatment if a guest is physically or verbally abusive towards any therapist, demonstrates inappropriate, aggressive, or sexual behavior, or does not wear appropriate levels of underwear. Such behavior will result in a ban from The Pure Spa Wellness Centre and may potentially result in criminal proceedings. DISCLAIMER It is the duty of the guest to provide accurate and true medical and personal information, given to the best of their knowledge, and to keep The Pure Spa Wellness Centre fully acquainted with any change in details of medication, symptoms, medical concerns, or treatments for which they are presently being investigated or undergoing treatment. The Pure Spa Wellness Centre reserves the right to terminate any appointment at any point if they believe that it is not safe or in the client’s best interest to continue further. Equally, the guest has the right to refuse, modify or terminate their treatment at any point, regardless of prior consent given. COVID-19 The Pure Spa Wellness Centre will require their guests to declare the following. 1. The guest has not been in contact with anyone with Covid-19 in the last 14 days, to the best of their knowledge 2. The guest has not had any symptoms: o a recent onset of a new, continuous cough o a high temperature (typically over 37.8℃) o a loss of, or change in, normal sense of smell and/or taste 3. Should the guest contract the virus, or be contacted by the Track & Trace service and advised to self-isolate, they must inform The Pure Spa Wellness Centre as soon as possible 4. Depending upon the timing, The Pure Spa Wellness Centre will need to contact the practitioner and may need to contact other clients possibly affected, and to self-isolate There will also be a declaration from the practitioner declaring the same. USE OF COOKIES ON OUR WEBSITE In common with many websites, we use “cookies” to help us gather and store information about visitors to our website. A cookie is a small data file that our server sends to your browser when you visit the website. It does not identify you personally; just the IP address you are accessing the website from. The use of cookies helps us enhance your experience of the website. You can delete cookies at any time, or you can set your browser to reject or disable cookies. Unless you have adjusted your browser setting so that it will refuse them, our system will issue cookies when you log on to the website. We may use information from cookies for the following purposes: • Traffic monitoring, for example, the IP address from which you access the website, the type of browser and operating system used to access the website, the date and time of your access to the website, the pages you visit, and the Internet address of the website from which you accessed our website. • To recognize repeat visitors for statistical/analytical purposes. • Anonymous tracking of interaction with online advertising, for example, to monitor the number of times that a banner ad is displayed and the number of times it is clicked. We may connect the information that we collect through cookies with other personal information that you provide to us. Here is why we will do this: • To customize or personalize your experience of the website. • For transactional purposes, such as credit card sales. • To make our communications with you as relevant as possible; for example, by sending you email communications relevant to the parts of the website that you visit most often or by letting you know about features of the website that you have not accessed previously. We may compile and report to third parties (such as advertisers) aggregate statistics about our users in terms of numbers, traffic patterns, and related website information. However, we will never pass on your identity or any specific information about you personally to a third party. If you choose not to receive cookies, you may still use most of the features of our website. Most modern browsers are set to accept cookies by default, but you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser. Thank you for reading these terms and conditions. If you have any queries, please email at thepurespawellnesscentre@gmail.com Our Privacy Notice: Please take the time to read through this information carefully. The Pure Spa Wellness Centre respect and protect your privacy. This notice sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website at www.thepurespawellnesscentre.com, and us, the website owners. Furthermore, the way we use, store, and protect any personal data we collect from you, or that you provide to us, will also be detailed within this notice. THE INFORMATION WE COLLECT When you book an appointment (s) we collect personal details such as your name, email, and telephone. This information is used to identify you and contact you about the appointments and services you have booked. To provide a safe and effective massage treatment we also need to collect information such as your medical background and lifestyle choices. This information is only used to make sure your treatment is as effective as possible. Whilst you use the website, we also receive information about your computers such as your IP address, operating system, and browser details. This information helps us provide a better website experience for you. When you buy a gift voucher, we collect personal details such as your name, email, and possibly a postal address. This information is used to identify you and provide the service you have requested. CONSENT When you provide us with your personal information in order to book an appointment, completing your Consultation form, Covid-19 Screening form, and any pregnancy or postnatal update forms, making a payment, or contacting us about our services, you are giving your consent to us collecting that information and using it for that specific reason. We will not use your personal information for any secondary reason, like marketing unless we have asked you directly for consent to do so. How do I withdraw my consent? For the purpose of legal protection, we are required to hold the personal information you have given to us in the course of providing you with booked services and the notes about those treatments for a minimum of seven years. Seven years after your last treatment we will permanently delete all your personal information that we hold. If you withdraw your consent during the seven-year retention period, we will archive your data until the seven-year period expires. Whilst your information is archived, we will not access or process it in any way except if needed for legal protection or if required to do so by law. Should you wish to withdraw your consent at any time please email thepurespawellnesscentre@gmail.com with your request. How can I access, update, or amend my personal information? You have the right to review the personal information we store about you and your treatment sessions at any time. These will be sent by email, in a Microsoft Word document attachment. You also have the right to request we update or amend your data if it is incorrect. To action any of these rights at any time please email thepurespawellnesscentre@gmail.com with your request. DISCLOSURE Unless required to do so by law, we will not otherwise share, sell, or distribute any of the information you provide to us without your consent. DATA HANDLING & STORAGE Our appointment booking and document service are provided by a Secure online System. Your data is stored using specialized data storage facilities, databases on secure servers are always encrypted when in storage and whilst being transmitted across the internet. PAYMENT If you choose to pay for your treatment with a debit or credit card your information will be passed to our payment processors - either for online card payments, PayPal or iZettle for card payments in person. We never store your credit card details; it is always processed by third parties. It is encrypted through the Payment Card Industry Security Standard (PCI-DSS). You can pay for your appointment or gift voucher quickly using credit or debit card details. PayPal and iZettle both adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. THIRD-PARTY SERVICES In general, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the way your personal information will be handled by these providers. Remember that certain providers may be in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. For example, if you are in the UK and your transaction is processed by a payment gateway located in the United States, then your personal information used to complete that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms & Conditions. LINKS When you click links on our website, they may direct you away from our website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. SECURITY To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. If you provide your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. CHANGES TO THIS PRIVACY POLICY We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If this business is acquired or merged with another business, your information may be transferred to the new owners so that they may continue to provide you with the service (s) you have requested. QUESTIONS & CONTACT INFORMATION To request your information is updated, amended, or deleted, or if you have any questions about how your information is collected, stored, and used, please email thepurespawellnesscentre@gmail.com LEGAL BASIS FOR STORING DATA This information is collected by The Pure Spa Wellness Centre in accordance with the guidelines set out in the General Data Protection Regulation (GDPR), Articles 6.1(b), 9.2(h), and 9.3. The Pure Spa Wellness Centre will never lease, distribute, or sell your personal information to any third parties. CONTACT The Pure Spa Wellness Centre 6 Clifton St, Bradford BD8 7DA, United Kingdom +447306592500 thepurespawellnesscentre@gmail.com These T & Cs were updated on the 10 April 2021